Resources

How to craft KPIs that boost Service Provider Performance

adminAugust 15, 2016

Your guide to setting service contract KPIs that achieve corporate objectives

“I’m not sure if my service contractor is really doing what they say they're doing.”

“How do I prove the success of my service contract?”

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Topics: Procurement and Contracting, Supplier Management

How design impacts contract performance

adminAugust 11, 2016

How to ensure your approach to contract performance management is fit for purpose

By Kent Stuart

While using our new vacuum cleaner the other day I realised how the design of this shiny new appliance was in fact more than just cleverer engineering. The principles of its design were also very clever.  In fact, they are even more important than the engineering.

Sounds a bit esoteric I know but...

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Topics: Procurement and Contracting, Supplier Management

Public Sector Property Outsourcing: Why your contract isn’t adding value

Jade_HallJuly 25, 2016

Is your Department getting the value it deserves?

The delivery of support services through third party providers is a well-established model for service delivery across all levels of government. 

In fact, governments in Australia were some of the first organisations to recognise that specialist property providers can deliver services more efficiently. 

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Topics: Procurement and Contracting, Property Services, Supplier Management, Corporate Real Estate, CRE Service Delivery

4 fundamentals to prevent failure of outsourced property contracts

adminJuly 25, 2016

While the number of failed outsourced relationships is getting fewer, failures are getting far more attention in the market than the many successes. Everyone loves a disaster story, right?

Surprisingly, the reasons why outsourced property contracts fail to deliver haven’t changed much.

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Topics: Procurement and Contracting, Supplier Management, Corporate Real Estate, CRE Service Delivery

Why your contract relationship is failing to thrive and how to fix it.

adminJuly 11, 2016

How can the same service provider, delivering the same scope of services be a hero to one client and a villain to another? Why your contract relationship is under performing and what you can do to make it thrive.

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Topics: Procurement and Contracting, Supplier Management

Top 10 contract stuff ups you should avoid

adminJuly 11, 2016

The top 10 contract mistakes to avoid for a sound and robust contract

Contract success comes from two areas: the contract document itself and the relationship with the supplier.

While a good open working relationship is essential to long term success, first and foremost it is a contract relationship. Therefore you need to start with a properly scoped and drafted contract aligned with the...

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Topics: Procurement and Contracting, Supplier Management

Program evaluation: The jargon explained

Dana CrossJune 15, 2016

It's a shame that program evaluation jargon can be so difficult to crack! Program evaluation is a useful and versatile program management tool. But like most fields, it does have its own language.

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Topics: Program Evaluation

What Category Management tells us about the future of procurement

Stefan GassnerJune 6, 2016

What is Category Management and why does it matter?

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Topics: Procurement and Contracting, Procurement Transformation

9 reasons why your suppliers frustrate you

Stefan GassnerMay 3, 2016

More and more responsibilities continue are being shifted from government agencies to private sector service providers. In 2016 the performance management of these service providers is critical to the success of government.

So how can you get your service providers to actually step up to the plate and deliver the performance that you expect?

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Topics: Procurement and Contracting, Supplier Management

Quiz: Are you evaluation ready?

Dana CrossApril 27, 2016

Take our quiz!

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Topics: Program Evaluation, PGPA Act